FAQ

Customer Support

How can I contact customer service?

• Please email us at hello@thetennisstore.com.au. We’ll respond to all inquiries within 48 hours.

Can I modify or cancel my order?

• If you need to modify or cancel your order, please contact our customer service as soon as possible.

Shipping and Delivery

I didn't receive my order confirmation email.

• Please check your Spam or Junk folder; sometimes our emails get filtered there.

I didn't receive my shipping tracking number.

• All orders are fulfilled within 2 business days (unless otherwise stated). Once your order is fulfilled, a shipping tracking number will be sent to you. If it has been 2 business days and you haven't received a tracking number, please check your Spam or Junk folder.