Refund policy

Return and Refund Policy:

At The Tennis Store, we are committed to providing you with high-quality products and exceptional customer service. Please review our policy regarding returns and refunds below:

Refunds:
We offer refunds only for items that are faulty or damaged upon receipt. If you receive a defective or damaged item, please contact us within 14 days of receiving your order. To initiate a refund, you may be required to provide proof of purchase and details of the issue with the item. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Breakage of string during tensioning are not refundable. If you have reasonable believe that the string was defective before restringing, please send us an email via hello@thetennisstore.com.au. We will assess on a case by case basis.

Original shipping costs are non-refundable and will be deducted from refunded amount.

No Returns for Change of Mind:
We do not accept returns for reasons such as change of mind. We encourage our customers to choose their items carefully and review product details and specifications before making a purchase. Take advantage of the detailed product descriptions, specifications, and customer reviews available on our website to ensure the items you select meet your expectations and requirements.

Exchanges:
We allow for exchanges in the case of defective product. We do not allow for exchanges due to change of mind. In certain circumstances, we allow exchanges provided the item has not been used and is in it's original packaging.

Restocking Fee:
We do not charge a restocking fee.

Return shipping:
In the case of return, the customer bears the responsibility of return shipping costs.

Statutory Rights:
Your statutory rights as a consumer remain unaffected.

Return Address:
Please send your return to 36 Campbell Street, Glen Waverley, VIC, Australia, 3150.

Payment Gateway:
In case of double charging from payment gateway, please allow up to 5 business days for the payment to be reversed. If in doubt please contact us at hello@thetennisstore.com.au

Contact Us:
If you have any questions about our return and refund policy, or if you need assistance with a specific issue, please do not hesitate to contact our customer service team at hello@thetennisstore.com.au. We are here to help you make informed decisions and provide support throughout your shopping experience.

Thank you for choosing The Tennis Store.